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Practice Information

 

 

 

 

 

Monday – Friday

 

Weeknight

NO BULK BILLING

Saturday

NO BULK BILLING

Sunday

NO BULK BILLING

 

Times

 

 

 

8:00am-6:00pm

 

 

After 6:00pm

 

 

 

Before 1pm
After 1pm-Sunday fees apply

 

 

All day

 

Regular consultation

 

 

$75.00
(rebate $37.05)

 

 

$85.00
(rebate $37.05)

 

 

$85.00
(rebate $37.05)

 

 

$95.00
(rebate $46)

 

Long or complex consultation

 

 

 

$130.00
(rebate $71.70)

 

 

 

$140.00
(rebate $71.70)

 

 

 

$140.00
(rebate $71.70)

 

 

 

$150.00
(rebate $66.05)

 

 

Discounts

 

 

$10 HCC holders    Bulk Bill Full Pension   (AtDoctor’s discretion)  

NO BULK BILLING

 

NO BULK BILLING

 

NO BULK BILLING

 


LANGUAGES SPOKEN

Dr. Au:   Cantonese & Mandarin

Frances:  Italian

Rosa:  Italian
Should any patient have communication difficulties we have access to the Interpreter Service. Please advise reception.

 

CONFIDENTIALITY / MANAGEMENT of your RECORD

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

 

HOME VISITS

Home visits from our doctors are available to elderly patients who are physically unable to visit the clinic.  These visits should be booked through reception by phoning the clinic.  Pensioners will be bulk billed.  For private patients there will be a charge of $200.00.

 

PRACTICE IMPROVEMENT

We have listened to you and where our doctor is running late we will attempt to give you an accurate wait time. We also have placed block in our appointment books to try and leave space for unforeseen events

NO SMOKING – This practice has a no smoking policy.

NO FOOD or DRINK – Please do not bring food or drink into the practice.

 

AFTER HOURS

Phone the Family Doctor After Hours Service on 8508 9955 for a home visit. Please note that a $200 out of pocket fee may apply.

 

HEALTH INFORMATION MANAGEMENT

A fee of $25 may be charged for a transfer of your medical record. This will be at the Doctor’s discretion. A written request from your new doctor is required.

 

REPEAT PRESCRIPTIONS/REFERRALS

Patients have the option of either making an appointment with a doctor to request these or a request for repeat prescriptions and referrals may be made using our website Online Services.
Test results can only be given out during a follow-up consultation with a doctor or making a request online at our website. Please be aware that these services will incur a $25 fee and you will need to allow up to 5 working days for the request to be processed. Test results, or information regarding test results, cannot be given out over the phone.
Please note, to use these services, you must be an existing patient and have been seen by a doctor in the last 6 months. This service does not apply to Mental Health Care Plans.

 

RESULTS

In your best interests you are encouraged to make an appointment to discuss your results with the Doctor. Your doctor will advise you as to how to receive your results.  Patients are requested to collect their X-Ray films.

 

TELEPHONE ACCESS

  1. If you need an appointment, please book with reception staff who may need to enquire regarding the urgency of your problem.
  2. If your doctor is busy, a message will be taken and they will call you back at a convenient time.
  3. Our doctors prefer not to consult over the phone – please come into the clinic if possible.
  4. Please wait until after 11am to call regarding results.

 

YOUR RIGHTS

If you have a problem, we would like to hear about it.  Please feel free to talk with your Doctor or Practice Manager, or you may contact The Health Services Commissioner on 1300 582 113 or the National Privacy Commissioner on 1300 363 992 to register your complaint.