Title Image

Practice Information

Kooringal Medical Centre has been servicing the Wagga Wagga community for over 35 years. Constantly we are praised for our warm, caring and welcoming environment and the exceptional care given to patients by our Quality Doctors. Korringal Medical Centre cares about your health.



Our hours of operation along with the Wagga Wagga GP After Hours Service, with whom we are affiliated, are listed below.

Kooringal Medical Centre
295 Lake Albert Road
PH: 02 6922 6855

Monday to Friday : 8:30am – 6:00pm
Saturday: 9:00am – 12:00pm
Sunday: Closed
Public Holidays : Closed

Wagga GP After Hours Service
1/185 Morgan Street
PH: 02 6931 0900

Monday – Friday: 7:00pm – 9:00pm
Saturday: 6:00pm – 9:00pm
Sundays: 9:00am – 1:00pm
5:00pm – 9:00pm
Public Holidays: 9:00am – 1:00pm
5:00pm – 9:00pm




Kooringal Medical Centre DOES NOT issue accounts to individuals unless by prior arrangement.
FULL PAYMENT is to be made at the time of the consultation.

PENSIONERS and HCC holders receive a DISCOUNT
CHILDREN 16 years and under are BULK BILLED

In the event where there is an overdue account, and this is referred to a collection agency and/or law firm, you
will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

Kooringal Medical Centre has taken every care to inform its patients of the above Terms and Conditions and
has these placed on waiting room notice boards; displayed at reception; included in the Patient Information
Sheet which patients are required to complete upon their first presentation at Kooringal Medical Centre.



Your medical record is a confidential document. It is the policy of Kooringal Medical Centre to maintain the security of personal health information at all times.

Our Privacy Policy guidelines are detailed below

Privacy Policy
Practice Procedure
Staff Responsibility
Patient Consent
Collection of Information
Use and Disclosure of Information
Access, Correction and Privacy concerns

Practice Procedure
Kooringal Medical Centre will:

Provide a copy of this policy upon request.
Ensure staff comply with the APP and deal appropriately with inquiries or concerns.
Take such steps as are reasonable in the circumstances to implement practices, procedures, and systems to ensure compliance with the APP and deal with inquiries or complaints.
Collect personal information for the primary purpose of managing a patient’s healthcare and for financial claims and payments.
Staff Responsibility

The Practice’s staff will take reasonable steps to ensure patients understand:What information has been and is being collected.
Why the information is being collected, and whether this is due to a legal requirement.
How the information will be used or disclosed.
Why and when their consent is necessary.
The Practice’s procedures for access and correction of information, and responding to complaints of information breaches, including by providing this policy.

Patient Consent
The Practice will only interpret and apply a patient’s consent for the primary purpose for which it was provided. The Practice staff must seek additional consent from the patient if the personal information collected may be used for any other purpose.

Collection of Information
The Practice will need to collect personal information as a provision of clinical services to a patient at the practice. Collected personal information will include patients’:

Names, addresses and contact details.
Medicare number, where available, for identification and claiming purposes.
Healthcare identifiers.
Medical information including medical history, medications, allergies, adverse events, immunizations, social history, family history and risk factors.
A patient’s personal information may be held at the Practice in various forms:

– As paper records.
– As electronic records.
– As visual – x-rays, CT scans, videos, and photos.
– As audio recordings.

The Practice’s procedure for collecting personal information is set out below.Practice staff collects patients’ personal and demographic information via registration when patients present to the Practice for the first time. Patients are encouraged to pay attention to the collection statement attached to/within the form and information about the management of collected information and patient privacy.
During the course of providing medical services, the Practice’s healthcare practitioners will consequently collect further personal information.
Personal information may also be collected from the patient’s guardian or responsible person (where practicable and necessary), or from any other involved healthcare specialists.
The Practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy format in a secure environment.

Use and Disclosure of Information
Personal information will only be used for the purpose of providing medical services and for claims and payments unless otherwise consented to. Some disclosure may occur to third parties engaged by or for the Practice for business purposes, such as accreditation or for the provision of information technology. These third parties are required to comply with this policy. The Practice will inform the patient where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification).

The Practice will not disclose personal information to any third party other than in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient. The Practice will not disclose personal information to anyone outside Australia without need and without patient consent.

Exceptions to disclose without patient consent are where the information is:

Required by law.
Necessary to lessen or prevent a serious threat to a patient’s life, health, safety or public health & safety, or it is impractical to obtain the patient’s consent.
To assist in locating a missing person.
To establish, exercise or defend an equitable claim.
For the purpose of a confidential dispute resolution process.
The Practice will not use any personal information in relation to direct marketing to a patient without that patient’s express consent. Patients may opt-out of direct marketing at any time by notifying the Practice in a letter or email.

The Practice evaluates all unsolicited information it receives to decide if it should be kept, acted on or destroyed.

Access, Corrections and Privacy Concerns
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing, and the Practice will respond within a reasonable time.

The Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, the Practice will ask patients to verify the personal information held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing.

The Practice takes complaints and concerns about the privacy of patients’ personal information seriously. Patients should express any privacy concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint resolution procedure.