Medical Practice Hours
Monday to Friday 8.30am – 5.00pm – SAME DAY BOOKINGS AVAILABLE
Saturday, Sunday and Public Holidays CLOSED
For AFTER HOURS health care weekdays from 6pm – 8am, noon Saturday – 8am Monday, please call National Home Doctor Service at 13 7425. For emergency service please call 000 or report directly to your nearest hospital.
A Minor Injury and Illness Clinic operates at Caloundra Health Service from 8 am to 8 pm, seven days a week. The clinic is designed to treat patients whose needs are non-life threatening. The clinic is located on West Terrace, Caloundra with phone number 5436 8500. More information is available at website https://www.health.qld.gov.au/services/sunshinecoast/caloundra
Click HERE to download our NEW PATIENT FORM. Save time by completing and bringing along when you come for your first appointment.
Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care. You can easily opt out by advising our reception staff.
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.
We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $10.00.
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring for the result.
If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.
Translation Services Avaiiable
For after hours assistance please ring National Home Doctor Service at 137425 for home visits. For urgent medical attention please call 000 or go to your closest hospital emergency facility.
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 10 – 15 minutes. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur. Your patience would be appreciated if this should happen before your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.
Medical Practice Management System
This medical practice has a Zero Tolerance for abusive or threatening behaviour directed against staff or patients.
This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.
Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.
Refusal to leave will result in the police being called.