Medical Practice Hours

Monday to Friday 8.30am – 5.00pm – SAME DAY BOOKINGS AVAILABLE
Saturday, Sunday and Public Holidays CLOSED

For AFTER HOURS  health care weekdays from 6pm – 8am, noon Saturday – 8am Monday, please call National Home Doctor Service at 13 7425. For emergency service please call 000 or report directly to your nearest hospital.

A Minor Injury and Illness Clinic operates at Caloundra Health Service from 8 am to 8 pm, seven days a week. The clinic is designed to treat patients whose needs are non-life threatening. The clinic is located on West Terrace, Caloundra with phone number 5436 8500. More information is available at website https://www.health.qld.gov.au/services/sunshinecoast/caloundra

Click HERE to download our NEW PATIENT FORM. Save time by completing and bringing along when you come for your first appointment.

Reminder System

Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care. You can easily opt out by advising our reception staff. 

Referrals

We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist. 

Scripts

We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $10.00.

Results

Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring  for the result.

Telephone Calls

Your doctor is available by telephone. However, calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist may be able to assist you. If your call is urgent you will be put through to the doctor. Messages may be left for the attention of the doctor, and will be returned as soon as possible.

Services

Services Provided by Brightwater Medical Centre in Mountain Creek:

• Family Medicine
• Health Checks and Assessments
• Sexual Health
• IUD Contraception
• Cryotherapy
• Minor Surgery
• Skin Checks
• Immunisations / Flu Vaccination
• Antenatal Shared Care
• Care Plans for Chronic Diseases
• Mental Health Care Plans
• WorkCover
• Driver’s Licence Medicals
• Pre-employment Medicals
• Dive Medicals

Cancellations

If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.

Translation Services Avaiiable

National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area.
 
After Hours

For after hours assistance please ring National Home Doctor Service at 137425 for home visits.  For urgent medical attention please call 000 or go to your closest hospital emergency facility.

Appointments

We run by an appointment system to minimise your waiting time – urgent cases are seen on the day.   A routine appointment is 10 – 15 minutes.  Due to unforeseen circumstances, such as an emergency, sometimes delays can occur.  Your patience would be appreciated if this should happen before your appointment.   If you require a longer appointment please advise the receptionist when booking your appointment.  We ask patients to arrive on time for their appointment so others are not inconvenienced.

Home Visits

Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home/nursing visit is required.
 

Patient Feedback

This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys, available at reception counter, are completely confidential and will help us to improve our services.
 
We take your concerns seriously. If you have any concerns about our services please feel free to talk to your doctor, receptionist, or managing director Kathryn Davis at 0413 209 486. We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman PO Box 13281, George Street, Brisbane Qld 4003 P:  133 646 | E:  info@oho.qld.gov.au
 
Managing your Personal Health Information
 

Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.  (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.

Medical Practice Management System

We have developed and distribute the KnowNOW! practice management intranet system to over 50 other clinics around Australia. This tool allows us to maximize our efficiency of operation, and ultimately provide the best possible service to our patients.
 
 Zero Tolerance

This medical practice has a Zero Tolerance for abusive or threatening behaviour directed against staff or patients.

This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.

Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.

Refusal to leave will result in the police being called.