Medical Appointments

Please phone the practice for an appointment or book online 24/7 using our easy online booking page.

Emergencies will be given priority. Please notify our receptionist if longer consultations are required for multiple issues or procedures, as this may affect billing and time.

We do request one hour’s notice to move or cancel your appointment.

Repeat Prescriptions, Referrals, and Test Results

It is the policy of the clinic that no referrals, prescriptions, or test results may be ordered over the counter at reception. Patients have the option of either making an appointment with a doctor to request these or a request for these may be made using the telehealth or specific prescription/referral request within the online booking options on our website or app.

Please be aware that these online services may incur a  fee and you will need to allow up to 5 working days for the request to be processed.

Test results, or information regarding test results, cannot be given out over the phone.

Zero Tolerance

This medical practice has a Zero Tolerance for abusive or threatening behavior directed against staff or patients. This includes shouting, swearing, threats, name calling, racist comments, and inappropriate gestures.

Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice. Refusal to leave will result in the police being called.

Telephone Calls/Telehealth Consultations.

To facilitate continuity of care, a doctor may need to contact patients via telephone or electronic means to discuss their medical care when an in-person physical consultation is not considered clinically necessary. Patients may also book telehealth consultations with their doctor of choice, however, may still be required to attend the practice in person if the doctor deems it clinically necessary.

Fees and Billing Arrangements for Medical Care.

All fees are payable at the time of consultation. Our fee structure is displayed in the reception area.

Next of Kin / Emergency Contact

Have you advised us of your next of kin or emergency contact details?

Please give these details to the receptionist on your next visit.

Home Visits

Home visits are made either for urgent problems, after-hours or if the patient is unable to get to the clinic because of his or her condition, as long they reside within a reasonable distance, being a 5km radius. Home visits can be requested by telephoning the clinic and speaking with either the nurse on duty or the receptionist. Please ring between 8 am and 11 am if possible.

Care outside of opening hours

In the case of an emergency please ring 000. If you require urgent medical attention after hours, please contact your nearest casualty department.

Outside of our operating hours, home visits can be provided for an out-of-pocket expense by one of our GPs.

Services available at our practice

  • Health checks
  • Pre-employment Checks
  • Life Insurance Checks
  • Skin Checks
  • Children’s Health
  • Family Planning
  • ECGs
  • Vaccinations
  • Travel Advice
  • Minor Surgery
  • Counselling
  • Dental
  • Liquid Nitrogen Treatment
  • Weight Management
  • Nutritional Advice
  • Sports Medicine
  • Interpreter Services
  • Women’s Health

Vaccinations & Immunisations

We strongly encourage all children to complete their immunizations and this can be arranged through our immunization nurses.

If you are traveling abroad, you may also need extra vaccinations. Please discuss this with your doctor ahead of time, as some vaccinations need to be given a month or so before traveling.

Reminder System

Our practice is committed to preventative care and to that end your doctor will offer appropriate health services via our recall system.

Management of your Personal Health Information & Confidentiality

Your medical records are confidential.

It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html

To access a copy of your medical files, we require a written request from your treating doctor.

The clinic does prefer a “clinic to clinic” transfer, however, exceptions can be made.

Parking

Parking is available directly outside the clinic, please check parking time restrictions

Smoking

For health and safety reasons, there is a no smoking policy on our practice premises

Your Feedback

We welcome any feedback. This may be provided by placing a form in our suggestion box at reception or speaking directly to our practice manager. We take your concerns, suggestions, compliments, and complaints seriously.

Other services

For hearing impaired patients our clinic utilizes the National Relay Service – TTY voice calls 133677 or Speak & Listen to 1300 555 727 24-hour service.

For non-English speaking patients our clinic utilizes the Dept of Immigration Interpreting Service – 131450

Your rights

If you feel we have been unable to resolve a particular issue please feel free to speak with your doctor or receptionist.

You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll-free) or 03 8601 5200

Email: hsc@dhs.vic.gov.au Web: www.health.vic.gov.au

Please contact our friendly medical reception staff for further information