Medical Practice Hours

Monday, Thursday, Friday: 9AM – 7PM 
Tuesday, Wednesday: 9AM – 5.30PM 
Saturday: 9AM – 1PM 
Sunday: 9AM – 1PM 
Public Holidays: Closed

Medical Appointments in Cranbourne Park Family

Please phone (03) 5995 3700 for an appointment or book online at https://familydoctor.com.au/cranbourneparkfamily/book-now/

Emergencies will be given priority. Please notify our receptionist if longer consultations are required for multiple issues or procedures, as this may affect billing and time.

We do request one hours’ notice to move or cancel your appointment.

Communication at the Practice

Your doctor may take phone calls relating to you and your family’s health. However if they are busy seeing patients when you call reception will send the doctor a message and the doctor will endeavour to call you back as soon as they can. Your consent is required for all electronic communication services at the clinic. 

Next of Kin / Emergency Contact

Have you advised us of your next of kin or emergency contact details?

Please give these details to the receptionist at your next visit.

Walk-in appointments

Walk- in patients can be seen if there is a doctor available there are allocated appointments for walk-ins however this is subject to doctor availability.

Home Visits

Home visits are made either for urgent problems, after-hours, or if the patient is unable to get to the clinic because of his or her condition, as long they reside within a reasonable distance, being a 5km radius.

Home visits can be requested by telephoning the clinic and speaking with either the nurse on duty or the receptionist. Please ring between 8am and 11am if possible.

Care outside of opening hours

 

In the case of an emergency please ring 000

Services available at our practice

  • 24 Hour Care
  • Men’s Health
  • Women’s Health
  • Kid’s Health
  • Geriatric Medicine
  • Mental Health
  • Onsite Pathology
  • Preventative Health
  • Travel Health
  • Bulk Billing
  • Minor Surgery
  • New Patient Registration Form
  • Chronic Disease Management
  • Immunisations

Vaccinations & Immunisations

We strongly encourage all children to complete their immunizations and this can be arranged through our immunization nurses.

If you are traveling abroad, you may also need extra vaccinations. Please discuss this with your doctor ahead of time, as some vaccinations need to be given a month or so before traveling.

Management of your personal Health Information & Confidentiality

Your medical records are confidential.

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html

To access a copy of your medical files, we require a written request to your treating doctor.

The clinic does prefer a “clinic to clinic” transfer, however exceptions can be made.

Zero Tolerance

This medical practice has a Zero Tolerance for abusive or threatening behaviour directed against staff or patients.

This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.

Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.

Refusal to leave will result in the police being called

Parking

Parking is available directly outside the clinic, please check parking time restrictions

Smoking

For health and safety reasons, there is a no smoking policy on our practice premises

Your Feedback

We welcome any feedback. This may be provided by placing a form in our suggestion box at reception or speaking directly to our medical/dental practice managers. 

We take your concerns, suggestions, compliments and complaints seriously.

Other services

For hearing impaired patients our clinic utilizes the National Relay Service – TTY voice calls 133677 or Speak & Listen 1300 555 727 24 hour service.

For non-english speaking patients our clinic utilizes the Dept of Immigration Interpreting Service – 131450

Your rights

If you feel we have been unable to resolve a particular issue please feel free to speak with your doctor or receptionist.

You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll free) or 03 8601 5200

Email: hsc@dhs.vic.gov.au Web: www.health.vic.gov.au

Please contact our friendly medical reception staff for further information