Forest Hill Family Dental

Forest Hill Dental Practice Hours of Operation

MONDAY9.00 am – 5.00 pm
TUESDAY9.00 am – 5.00 pm
WEDNESDAY9.00 am – 5.00 pm
THURSDAY9.00 am – 5.00 pm
FRIDAY9.00 am – 5.00 pm
SATURDAY9.00am – 1.00 pm
SUNDAYclosed

 

Dental Appointments

Please phone for an appointment. Emergencies will always be given priority. We request 24 hour’s notice if you are unable to attend your appointment and a cancellation fee may apply.

Fees and Billing Arrangements

Our Dentists are preferred providers for the following health funds:

HCF and NIB.

All fees are payable at the time of consultation by cash, Eftpos, Hicaps, Visa or Mastercard.

Our fee structure complies with the preferred providers suggested fees.

We will BULK BILL eligible patients on the Childs Dental Benefits Scheme.

Management of Your Personal Health Information & Confidentiality

Your medical records are confidential.

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html

To access a copy of your medical files, we require a written request to your treating dentist.

Parking at Our Dental Practice in Forest Hill

Free parking is available directly outside the clinic, please check parking time restrictions.

Smoking

For health and safety reasons, there is a no smoking policy at our Forest Hill dental practice premises.

Your Feedback

We welcome any feedback. This may be provided by placing a form in our suggestion box at reception or speaking directly to our dental practice manager. You may prefer to email us at [email protected]

We take your concerns, suggestions, compliments and complaints seriously.

Other Services at Our Dental Practice in Forest Hill

For hearing impaired patients our clinic utilizes the National Relay Service – TTY voice calls 133677 or Speak & Listen 1300 555 727

24 hour service.

For non-english speaking patients our clinic utilizes the Dept of Immigration Interpreting Service – 131450

Your Rights

If you feel we have been unable to resolve a particular issue please feel free to speak with your dentist or the practice manager.

You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll free) or 03 8601 5200 hour service.

Email: [email protected] Web: www.health.vic.gov.au

Please contact our friendly reception staff for further information.