Financial Operations Analyst

About us:
Family Doctor is a 100% family-owned and proudly Australian healthcare network, known for delivering first-class service from patient care to team support. Based in Melbourne’s eastern suburbs, our progressive medical group is a leading provider of medical and dental services nationwide. With a strong commitment to innovation and excellence, we continue to grow rapidly and are seeking passionate professionals to join our journey.

The Role:
We’re seeking someone who thrives in a fast paced, complex environment where your attention to detail, critical thinking and proactive ability to solve problems stands out.  As our Financial Operations Analyst, you’ll ensure smooth delivery of payments for our healthcare heroes across Australia. This on-site role offers you the chance to work with a dynamic, high-performing team and contribute to one of Australia’s biggest success stories.
You’ll collaborate closely with senior leadership, including the Financial Controller and CFO, in a supportive environment where your expertise drives growth and innovation.

What You’ll Do:

• Collaborate with Practice Managers, Operations leaders and your fellow finance team to ensure the highest quality of service for practitioners.
• Prepare payments to doctors, specialists, and healthcare providers in accordance with contractual agreements.
• Reconcile clinic revenue, patient billing and doctor payments, ensuring complete accuracy.
• Monitor and resolve payment dishonours within a reasonable timeframe.
• Support our rapid expansion with acquisition related accounting.
• Handle clinic and practitioner queries, reconcile accounts, and contribute to audits and statutory reporting.
• Drive process improvements to enhance efficiency and compliance in our fast-paced environment.

Who You Are:

• Bachelor’s degree in accounting, finance or related field.
• CPA or CA qualified.
• 2 – 5 years in a finance or business advisory role with demonstrated experience in process design, critical thinking and problem solving within a fast paced, growing organisation.
• Operational or project accounting experience from within healthcare, multi-site or service-based industry preferred.
• A solid grounding from big 4 / second tier firms is desirable.
• Positive attitude with exceptional analytical and problem-solving skills.
• Ability to work independently, as part of a finance team and collaborate with other business teams.
• Efficient time management skills with the ability to handle multiple priorities in a fast-paced environment. 
• Exceptional communication (both written and verbal) and interpersonal skills.
• High level of integrity and discretion when handling confidential information. 
• Knowledge of medical practitioner contracts and billing procedures is advantageous.
• Proficient in Microsoft Office Suite (particularly Excel) and large ERP applications MYOB Advanced (Acumatica) desirable.
• Experience in healthcare software applications such as Best Practice, Cubiko and AutoMed a plus!

  
Why Family Doctor:
At Family Doctor, we’re more than just a healthcare provider — we’re a family. We value collaboration, innovation, and excellence.  You’ll work in a supportive, high-performing team where your contributions are recognised, and your growth is encouraged.  This role offers a young professional the opportunity to learn and grow in their career within a supportive and engaging workplace.
  
How to Apply:
If you’re excited to be part of a proudly family-owned business making a difference in healthcare, apply now. Join us and make a difference!