Mon-Friday 8:00am-4pm; Saturday 8:30am-1:00pm; Sunday Closed
*Opening Hours are Subject to Dr availability
Mon-Fri 8:00am – 4:00pm
Monday – Friday 7am-5pm (subject to Dr availability)
Repeat Prescriptions, Referrals and Test Results
It is the policy of the clinic that no referral or prescriptions may be ordered over the counter.
Patients have the option of either making an appointment with a doctor to request these or a request for repeat prescriptions and referrals may be made using our website: www.familydoctor.com.au/modernmedicalclinic.
Test results can only be given out during a follow-up consultation with a doctor or by requesting from the ordering doctor online at our website: www.familydoctor.com.au/modernmedicalclinic.
Please be aware that these online services will incur a $20 fee and you will need to allow up to 5 working days for request to be processed.
Test results, or information regarding test results, cannot be given out over the phone.
Modern Medical Clinics uses a reminder system to prompt you about upcoming appointments. We provide a SMS text messaging that enables you to confirm, cancel or reschedule your appointment with us. Patients can “opt out” of this SMS service by advising our reception team.
We will send you an SMS or letter or email for:
- Your scheduled appointment
- If you are due an immunisation
- If you are due for routine screening such as skin check, cervical screening, mammogram
- If you are due for a preventative health check
- Provide information on programs or promotions that we run throughout the year
To facilitate continuity of care, patients need to have access to a GP via telephone or electronic means to discuss their medical care when a consultation is not considered clinically necessary.
GPs and other clinical staff need to make time to return phone calls during the day, and where ‘clinically significant’ information is discussed, a note must be made in the patient’s health record. The definition of ‘clinically significant’ information is provided in the Glossary of the RACGP Standards.
Fees and Billing Arrangements for Medical Care in Modern Medical Clinics
All fees are payable at the time of consultation by cash, cheque, Eftpos, Visa or Mastercard.
Our fee structure is displayed in the reception area.
Next of Kin / Emergency Contact
Have you advised us of your next of kin or emergency contact details?
Please give these details to the receptionist at your next visit.
Care outside of opening hours
If you are in need of medical assistance when the Practice is closed, please call our designated after-hours provider Dial-A-Doctor on 1300 030 030.
In the case of an emergency please ring 000.
Services available at our practice
- Family Medicine
- Skin Cancer Screening
- Chronic Disease Management
- Children’s Health
- Health Assessments
- Travel Health
- Iron Infusion Clinic
- Occupational Health
- Onsite Pathology
Vaccinations & Immunisations
We strongly encourage all children to complete their immunizations and this can be arranged through our immunization nurses.
If you are traveling abroad, you may also need extra vaccinations. Please discuss this with your doctor ahead of time, as some vaccinations need to be given a month or so before traveling.
Management of your personal Health Information & Confidentiality
Your medical records are confidential.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html
To access a copy of your medical files, we require a written request to your treating doctor.
The clinic does prefer a “clinic to clinic” transfer, however exceptions can be made.
This medical practice has a Zero Tolerance for abusive or threatening behaviour directed against staff or patients.
This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.
Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.
Refusal to leave will result in the police being called
Parking is available directly outside the clinic, please check parking time restrictions
For health and safety reasons, there is a no smoking policy on our practice premises
At Modern Medical Clinics, we strive to provide you with the highest level of patient care. We understand that we may not always meet your expectations. If you feel that we you have not received appropriate medical care then we would welcome your feedback, so please tell us. We are always open to how we may improve our services or patient experience. Patient feedback forms are available at reception for you to complete. Please do not hesitate to let us know by email firstname.lastname@example.org, fax 9535 8390 or letter to:
Modern Medical Clinics, 66-70 Mahogany Drive, Halls Head WA 6210
For hearing impaired patients our clinic utilizes the National Relay Service – TTY voice calls 133677 or Speak & Listen 1300 555 727 24 hour service.
For non-english speaking patients our clinic utilizes the Dept of Immigration Interpreting Service – 131450
On-site pathology collection center – Clinipath Pathology
If you feel we have been unable to resolve a particular issue please feel free to speak with your doctor or receptionist.
You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll free) or 03 8601 5200
Email: email@example.com Web: www.health.vic.gov.au
Please contact our friendly medical reception staff for further information