Emergencies will be given priority. Please notify our receptionist if longer consultations are required for multiple issues or procedures, as this may affect billing and time.
We do request one hours’ notice to move or cancel your appointment.
Repeat Prescriptions, Referrals and Test Results
It is the policy of the clinic that no referral or prescriptions may be ordered over the counter.
Referrals, repeat prescriptions and test results can only be given out during a follow-up consultation with a doctor.
Test results, or information regarding test results, cannot be given out over the phone.
To facilitate continuity of care, patients need to have access to a GP via telephone or electronic means to discuss their medical care when a consultation is not considered clinically necessary.
GPs and other clinical staff need to make time to return phone calls during the day, and where ‘clinically significant’ information is discussed, a note must be made in the patient’s health record. The definition of ‘clinically significant’ information is provided in the Glossary of the RACGP Standards.
Fees and Billing Arrangements for Medical Care in Bankstown
Doctors At Redlands Medical Centre is a MIXED BILLING practice.
Note that non-medicare card holders will be required to pay a fee (which is then reimbursed by their medical insurance):
All fees are payable at the time of consultation by cash, cheque, Eftpos, Visa or Mastercard.
Next of Kin / Emergency Contact
Have you advised us of your next of kin or emergency contact details?
Please give these details to the receptionist at your next visit.
Home visits are made either for urgent problems, after-hours, or if the patient is unable to get to the clinic because of his or her condition, as long they reside within a reasonable distance, being a 5km radius.
Home visits can be requested by telephoning the clinic and speaking with either the nurse on duty or the receptionist. Please ring between 8am and 11am if possible.
Care outside of opening hours
Outside of our operating hours, home visits can be provided for an out of pocket expense by one of our GPs.
In the case of an emergency please ring 000
Services available at our practice
- Health checks
- Pre-employment Checks
- Life Insurance Checks
- Skin Checks
- Children’s Health
- Family Planning
- Travel Advice
- Minor Surgery
- Liquid Nitrogen Treatment
- Weight Management
- Nutritional Advice
- Sports Medicine
- Interpreter Services
- Women’s Health
Vaccinations & Immunisations
We strongly encourage all children to complete their immunisations and this can be arranged through our immunisation nurses.
If you are traveling abroad, you may also need extra vaccinations. Please discuss this with your doctor ahead of time, as some vaccinations need to be given a month or so before traveling.
Our practice is committed to preventative care and to that end your doctor will offer appropriate health services via our recall system.
Please inform us if you wish to be removed from this service.
Management of your personal Health Information & Confidentiality
Your medical records are confidential.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html
To access a copy of your medical files, we require a written request to your treating doctor.
The clinic does prefer a “clinic to clinic” transfer, however exceptions can be made.
This medical practice has a Zero Tolerance for abusive or threatening behaviour directed against staff or patients.
This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.
Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.
Refusal to leave will result in the police being called
Parking is available directly outside the clinic, please check parking time restrictions
For health and safety reasons, there is a no smoking policy on our practice premises
We welcome any feedback. This may be provided by placing a form in our suggestion box at reception or speaking directly to our medical/dental practice managers.
We take your concerns, suggestions, compliments and complaints seriously.
For hearing impaired patients our clinic utilises the National Relay Service – TTY voice calls 133677 or Speak & Listen 1300 555 727 24 hour service.
For non-english speaking patients our clinic utilises the Dept of Immigration Interpreting Service – 131450
If you feel we have been unable to resolve a particular issue please feel free to speak with your doctor or receptionist.
You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll free) or 03 8601 5200
Email: firstname.lastname@example.org Web: www.health.vic.gov.au
Please contact our friendly medical reception staff for further information