Alphington Medical Centre
29-31 Station St, Fairfield Victoria 3078
Telephone: 03 9485 5100 (All Hours) Facsimile: 03 9485 5199
Email: reception@alphingtonmc.com.au
HOURS
Monday to Friday – 8:00am to 7:00pm
Saturday 9am to 1:00pm; Sunday – 9:30am to 1:30pm
OUR DOCTORS
All of our Doctors are experienced in caring for all age groups. The Medical Team at Alphington Medical Centre aims to provide comprehensive and thorough medical care to families. We endeavor to keep up to date with the latest medical innovations to bring efficient and effective medical care to you and your families.
SERVICES AVAILABLE
- Family Planning
- Women’s & Men’s Health
- Immunisation
- Paediatric Medicine
- Counselling
- Work cover
- Shared Care
- Travel Vaccination
- Minor Surgery
- Care Plans
STAFF
Practice Manager: Rosa
Practice Nurses: Paola, Nikkita & Allison
Receptionists:
Jennifer, Frances, Michelle, Jodie, & Christine
Our staff will do their best to assist you.
PRACTICE NURSE
Our Practice Nurse is responsible for telephone triage & is available by appointment for removal of sutures, childhood immunisations and travel immunisations. Patients with asthma, heart disease, hypertension & diabetes may see our nurse for routine monitoring.
APPOINTMENTS
We prefer all patients to make an appointment. Every effort will be made to accommodate your preferred time. If you have a complex problem or you require more than two people to be seen by the Doctor, please inform us so that adequate time can be allocated. Emergencies will always be given priority.
REMINDER/RECALL SYSTEM
We are committed to preventative care. Your doctor will seek your permission to be included on our reminder system. Please let your Doctor know if you do not wish to be part of this system.
BILLING ARRANGEMENTS
Consultation Rates
|
|
Monday – Friday
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WeeknightNO BULK BILLING |
SaturdayNO BULK BILLING |
SundayNO BULK BILLING |
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|
Times
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8:00am-6:00pm
|
After 6:00pm
|
Before 1pm
|
All day
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Regular consultation
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$75.00
|
$85.00
|
$85.00
|
$95.00
|
|
Long or complex consultation
|
$130.00
|
$140.00
|
$140.00
|
$150.00
|
|
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Discounts
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$10 HCC holders Bulk Bill Full Pension (AtDoctor’s discretion) |
NO BULK BILLING |
NO BULK BILLING |
NO BULK BILLING |
LANGUAGES SPOKEN
Dr. Au: Cantonese & Mandarin
Frances: Italian
Rosa: Italian
Should any patient have communication difficulties we have access to the Interpreter Service. Please advise reception.
CONFIDENTIALITY / MANAGEMENT of your RECORD
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
HOME VISITS
Home visits from our doctors are available to elderly patients who are physically unable to visit the clinic. These visits should be booked through reception by phoning the clinic. Pensioners will be bulk billed. For private patients there will be a charge of $200.00.
PRACTICE IMPROVEMENT
We have listened to you and where our doctor is running late we will attempt to give you an accurate wait time. We also have placed block in our appointment books to try and leave space for unforeseen events
NO SMOKING – This practice has a no smoking policy.
NO FOOD or DRINK – Please do not bring food or drink into the practice.
AFTER HOURS
Phone the Family Doctor After Hours Service on 8508 9955 for a home visit. Please note that a $200 out of pocket fee may apply.
HEALTH INFORMATION MANAGEMENT
A fee of $25 may be charged for a transfer of your medical record. This will be at the Doctor’s discretion. A written request from your new doctor is required.
REPEAT PRESCRIPTIONS/REFERRALS
Patients have the option of either making an appointment with a doctor to request these or a request for repeat prescriptions and referrals may be made using our website Online Services.
Test results can only be given out during a follow-up consultation with a doctor or making a request online at our website. Please be aware that these services will incur a $25 fee and you will need to allow up to 5 working days for the request to be processed. Test results, or information regarding test results, cannot be given out over the phone.
Please note, to use these services, you must be an existing patient and have been seen by a doctor in the last 6 months. This service does not apply to Mental Health Care Plans.
RESULTS
In your best interests you are encouraged to make an appointment to discuss your results with the Doctor. Your doctor will advise you as to how to receive your results. Patients are requested to collect their X-Ray films.
TELEPHONE ACCESS
- If you need an appointment, please book with reception staff who may need to enquire regarding the urgency of your problem.
- If your doctor is busy, a message will be taken and they will call you back at a convenient time.
- Our doctors prefer not to consult over the phone – please come into the clinic if possible.
- Please wait until after 11am to call regarding results.
YOUR RIGHTS
If you have a problem, we would like to hear about it. Please feel free to talk with your Doctor or Practice Manager, or you may contact The Health Services Commissioner on 1300 582 113 or the National Privacy Commissioner on 1300 363 992 to register your complaint.